Retrust Microfinance Bank Limited Terms of Use
Effective Date: 1st September 2024
Welcome to Retrust Microfinance Bank Limited. By accessing and using our banking services, website, mobile applications, and other digital platforms (collectively referred to as “Services”), you agree to comply with these Terms of Use. These terms govern your relationship with Retrust Microfinance Bank Limited, and we encourage you to read them carefully.
1. Acceptance of Terms
By accessing or using any of Retrust Microfinance Bank’s Services, you accept and agree to be bound by these Terms of Use and any other policies, rules, or guidelines we may post. If you are using these Services on behalf of a company or entity, you represent that you have the authority to bind that entity to these terms.
2. Eligibility
To use Retrust Microfinance Bank’s Services, you must be at least 18 years of age or the legal age required in your country to engage in financial services. By accessing the Services, you represent and warrant that you meet these eligibility requirements.
3. Account Registration and Security
You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
4. Services Offered
- Savings and deposit accounts
- Microloans and credit facilities.
- Digital banking services (online and mobile)
- Investment products
- Financial education and advisory services
We reserve the right to modify, suspend, or discontinue any service at any time without prior notice. You agree that Retrust Microfinance Bank will not be liable to you or any third party for any changes to our Services.
5. How We Use Your Information
Authorized Use
You will only use our digital platforms for lawful purposes and in compliance with these Terms of Use.Prohibited Activities
You will not engage in any activity that could harm or disrupt our digital platforms, including but not limited to hacking, sending viruses, or attempting to gain unauthorized access to our systems.Intellectual Property
All content and materials on our platforms, including logos, trademarks, text, images, and software, are the intellectual property of Retrust Microfinance Bank or its licensors. You may not copy, reproduce, distribute, or create derivative works without our prior written consent.
6. Fees and Charges
7. Third-Party Links and Services
Our Services may contain links to third-party websites, services, or products that are not owned or controlled by Retrust Microfinance Bank. We do not endorse or assume any responsibility for any third-party websites or services. Your interactions with any third-party sites or services are solely between you and the third party. We encourage you to read the terms and conditions and privacy policies of any third-party websites you visit.
8. Privacy and Data Protection
Your privacy is important to us. Please review our privacy policy (insert link) to understand how we collect, use, and protect your personal information.
By using our Services, you consent to the collection and processing of your personal data in accordance with our Privacy Policy and any applicable laws.
9. Dispute Resolution
Informal Resolution:
First, contact our customer service team to resolve any issues amicably.Formal Resolution:
Contact the organization through your counsel, as first level arbitration.Arbitration:
If a dispute cannot be resolved informally and formally, it will be referred to arbitration in accordance with Nigerian law. The decision of the arbitrator shall be final and binding on both parties.Jurisdiction:
Any disputes or legal matters related to these Terms of Use shall be governed by the laws of Nigeria, and you agree to submit to the jurisdiction of the courts in Nigeria.
10. Account Suspension and Termination
- You breach any of these Terms of Use.
- You engage in fraudulent or unlawful activities.
- You provide false or misleading information.
- You fail to pay applicable fees.
Upon termination, your right to use our Services will immediately cease, and we may delete any data associated with your account.:
11. Limitation of Liability
To the fullest extent permitted by law, Retrust Microfinance Bank shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of your use of, or inability to use, our Services. This includes, but is not limited to, damages for loss of profits, data, or goodwill, even if we have been advised of the possibility of such damages.
12. Indemnification
You agree to indemnify, defend, and hold harmless Retrust Microfinance Bank, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including legal fees) arising out of or related to your use of the Services, your violation of these Terms of Use, or your violation of any applicable laws or regulations.
13. Modification of Terms
Retrust Microfinance Bank reserves the right to modify or update these Terms of Use at any time. Changes will be effective upon posting the updated terms on our website or notifying you through other means. Your continued use of our Services after such changes constitutes your acceptance of the revised terms.
14. Contact Information
Email:
support@retrustmfb.comPhone:
+234 90 123 456 7890Address:
Eledunmo Plaza, 35 Obafemi Awolowo Way, Ikeja Underbridge Ikeja Lagos
