Retrust Microfinance Bank Limited Privacy Policy

We collect various types of information to provide and improve our services. The information we may collect includes

• Personal Information:

  Full name, date of birth, address, phone number, email address, and other contact details.

• Financial Information:

  Bank account details, transaction history, credit history, and other relevant financial data required to assess and provide banking services.

• Identification Documents:

  National ID, passport, driver's license, or other government-issued identification for verification purposes.

• Digital Information:

  Data collected through your use of our digital platforms, including IP address, device information, browser type, and browsing patterns.

• Location Data:

  We may collect your location data when you access our services via mobile apps or online platforms to enhance your banking experience.

• Cookies and Tracking Technologies:

  We use cookies to collect information about how you use our website, enabling us to enhance your experience. You can manage cookie settings through your browser preferences.

Retrust Microfinance Bank Limited uses your information to:

• Provide banking products and services tailored to your needs.

• Verify your identity and protect against fraud and other illegal activities.

• Process transactions, including loan disbursements, repayments, and other financial services.

• Communicate with you regarding your account, transactions, and any relevant updates or promotions.

• Enhance and personalize your user experience through our digital platforms.

• Conduct internal research, audits, and analysis to improve our offerings and services.

• Comply with regulatory and legal requirements, including anti-money laundering (AML) and know your customer (KYC) laws.

We may share your personal information in the following circumstances:

• Service Providers:

  We may share information with trusted third-party service providers who assist us in delivering banking services, such as payment processing, IT support, and data storage.

• Regulatory and Legal Authorities:

  We may disclose your information to regulatory bodies, law enforcement agencies, or other authorities when required by law or in response to legal processes.

• Business Partners:

  In certain cases, we may share information with strategic partners to enhance our products and services. These partners are bound by confidentiality agreements and data protection laws.

• With Your Consent:

  We will share your personal information with third parties when you have provided explicit consent for us to do so.

Retrust Microfinance Bank Limited takes the security of your information seriously. We implement industry-standard security measures, including encryption, firewalls, and secure access controls, to protect your data from unauthorized access, loss, or disclosure.

While we strive to protect your personal information, we cannot guarantee absolute security arising from our customer's interaction with all of our digital platforms. We encourage you to safeguard your account information and not share any sensitive bank information and/or data to anyone. Notify us immediately if you suspect any unauthorized activity.

As a customer, you have certain rights regarding your personal information:

• Access:

  You can request access to the personal information we hold about you.

• Correction:

  You have the right to request corrections to any inaccurate or incomplete information.

• Deletion:

  You can request the deletion of your personal data, subject to certain legal and regulatory requirements.

• Data Portability:

  You may request a copy of your personal data in a structured, commonly used format.

• Withdraw Consent:

  Where you have provided consent for the processing of your data, you have the right to withdraw that consent at any time. To exercise any of these rights, please contact our Data Protection team (DPO) using the details provided below.

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact our Data Protection Officer (DPO) at:

• Email:

  privacy@retrustmfb.com

• Phone:

  +234 90 123 456 7890

• Address:

  Eledunmo Plaza, 35 Obafemi Awolowo Way, Ikeja Underbridge Ikeja Lagos