Privacy Policy

Background

At Retrust Microfinance Bank Limited, we are committed to safeguarding the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our services, access our website, or interact with our digital platforms. By engaging with our services, you agree to the terms outlined in this policy.

1. Introduction

We collect various types of information to provide and improve our services. The information we may collect includes: 

  • Personal Information: Full name, date of birth, address, phone number, email address, and other contact details.
  • Financial Information: Bank account details, transaction history, credit history, and other relevant financial data required to assess and provide banking services.
  • Identification Documents: National ID, passport, driver’s license, or other government-issued identification for verification purposes.
  • Digital Information: Data collected through your use of our digital platforms, including IP address, device information, browser type, and browsing patterns.
  • Location Data: We may collect your location data when you access our services via mobile apps or online platforms to enhance your banking experience.
  • Cookies and Tracking Technologies: We use cookies to collect information about how you use our website, enabling us to enhance your experience. You can manage cookie settings through your browser preferences.

2. How We Use Your Information

Retrust Microfinance Bank Limited uses your information to:

  • Provide banking products and services tailored to your needs.
  • Verify your identity and protect against fraud and other illegal activities.
  • Process transactions, including loan disbursements, repayments, and other financial services.
  • Communicate with you regarding your account, transactions, and any relevant updates or promotions.
  • Enhance and personalize your user experience through our digital platforms.
  • Conduct internal research, audits, and analysis to improve our offerings and services.
    Comply with regulatory and legal requirements, including anti-money laundering (AML) and know your customer (KYC) laws.

3. Sharing Your Information

We may share your personal information in the following circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist us in delivering banking services, such as payment processing, IT support, and data storage.
  • Regulatory and Legal Authorities: We may disclose your information to regulatory bodies, law enforcement agencies, or other authorities when required by law or in response to legal processes.
  • Business Partners: In certain cases, we may share information with strategic partners to enhance our products and services. These partners are bound by confidentiality agreements and data protection laws.
  • With Your Consent: We will share your personal information with third parties when you have provided explicit consent for us to do so.

4. Data Security


Retrust Microfinance Bank Limited takes the security of your information seriously.

We implement industry-standard security measures, including encryption, firewalls, and secure access controls, to protect your data from unauthorized access, loss, or disclosure.
While we strive to protect your personal information, we cannot guarantee absolute security arising from our customer’s interaction with all of our digital platforms. We encourage you to safeguard your account information and not share any sensitive bank information and/or data to anyone. Notify us immediately if you suspect any unauthorized activity.

5. Data Retention

 

We retain your personal information for as long as necessary to provide you with our services and comply with legal and regulatory requirements. Once your information is no longer required for these purposes, it will be securely deleted.

6. Your Privacy Rights

As a customer, you have certain rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You have the right to request corrections to any inaccurate or incomplete information.
  • Deletion: You can request the deletion of your personal data, subject to certain legal and regulatory requirements.
  • Data Portability: You may request a copy of your personal data in a structured, commonly used format.
  • Withdraw Consent: Where you have provided consent for the processing of your data, you have the right to withdraw that consent at any time.
  • To exercise any of these rights, please contact our Data Protection team (DPO) using the details provided below.

7. Third-Party Links


Our website or digital platforms may contain links to third-party websites or services. Please note that this Privacy Policy does not apply to those third-party services. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy


Our services are not intended for individuals under the age of 18. We do not knowingly collect or process personal data from minors. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

9. Changes to this Privacy Policy


Retrust Microfinance Bank Limited may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. Any updates will be posted on our website, and we encourage you to review this policy regularly to stay informed of any changes.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact our Data Protection Officer (DPO) at:
Email: privacy@retrustmfb.com
Phone: +234 90 123 456 7890
Address: Eledunmo Plaza, 35 Obafemi Awolowo Way, Ikeja Underbridge Ikeja Lagos
By continuing to use our services, you acknowledge and agree to this Privacy Policy. Thank you for trusting Retrust Microfinance Bank Limited with your personal information.